[Your Name]
											[Your Address]
											[Your City], [Street], [Zip]
											[Your Phone number]
											[Your Email Address]
																	
[President of the Nasty Company]
[Corporate Headquarters Address]
[City], [State], [Zip]

[The Date]

Dear [sir/madam],

It is only with great regret that I feel I am forced to write you this
letter. I have now been a loyal customer of [Nasty Company] for
[duration] years, and have seen the service go from being highly
satisfactory to the sorry state it is in today.

Specifically, in the last [duration], I have been forced on [number]
occassions to wait [duration] hours in order to [activity]. This is, of
course, an inexcusable wait for [service] anywhere, but for a company
that depends upon the good will of its customers to impose this kind of
wait, I find simply incomprehensible.

I am aware of the intense competition in the [service] sector, and have
followed recent news of mergers and consolidations. I understand that it
is in everyone's interests to cut costs. However, serving the
shareholders at the expense of the customers is a short-sighted, and
finally disastrous policy. As many business experts like to say, the
free marketplace is self-correcting, and, while we can agree that we are
not discussing a free marketplace, you do still have some competitors.

Therefore, I feel that it is imperative that I inform you of the
situation. For me to abandon [Nasty Company] without explanation does no
one any good. I intend to give [Nasty Company] one more opportunity to
offer me the level of service I expect. If, in fact, my expectations are
not met, I fully intend to cease all business with [Nasty Company], and
permanently desist in recommending the services of [Nasty Company] to my
friends and colleagues.

I appreciate you taking the time to read my concerns. 

Sincerely,
[Your name]